Refund policy
Return & Refund Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for returns
To be eligible for a return, your item must be:
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In the same condition as received
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Unworn or unused
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With tags
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In its original packaging
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Accompanied by proof of purchase
Return process
To start a return, contact us at info@brispire.com.
If your return is accepted, we will provide instructions on how and where to send your package.
Items returned without prior approval will not be accepted.
Return shipping
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Customers are responsible for return shipping costs
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Shipping costs are non-refundable
Damaged or incorrect items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately at info@brispire.com so we can resolve the issue.
Non-returnable items
The following items cannot be returned:
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Perishable goods
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Personalized/custom products
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Personal care items (for hygiene reasons)
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Hazardous materials
We also do not accept returns on:
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Sale items
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Gift cards
Exchanges
To exchange an item, please return your original item and place a new order.
European Union – Right of withdrawal
If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.
To qualify:
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The item must be unused
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In original packaging
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With proof of purchase
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds are issued to your original payment method
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Within 10 business days
Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed after approval, contact us at info@brispire.com.